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Customer Service Representative

Job Description
Molex is proud to employ some of the most client-focused customer service professionals in the world. Our representatives thrive in a dynamic team environment, supporting a diverse, multi-cultural customer base, while sharing best practices and engaging in efforts to support continuous improvement. We rely on our representatives to create and maintain strong customer relationships, and use their critical thinking and decision making skills on a daily basis. If you have excellent organizational and communication skills, and an innate desire to provide world-class service to the customers of a highly respected global technology company, we'd like to hear from you!
DUTIES & RESPONSIBILITIES:
High engagement with assigned customer base to develop a strong mutual business relationship, focused on day to day activity support and long term growth.
Manages order and some forecasting activity. Ensures order accuracy; manages order changes; manages other account activity with cross-functional groups such as logistics, credit, quality, and operations planning.
Stays current on product knowledge in order to more effectively assist customers.
Supports department by seeking opportunities to streamline or automate departmental procedures. Shares best practices among peers, and provides backup for other Account Representatives in their absence.
Maintains accurate customer profile information.
Performs other related duties as assigned by management.
Position Qualifications
Required Qualifications:
Associate's degree or higher; or 6 months + of customer service experience for a manufacturing/distribution company
Preferred Qualifications:
Bachelor's Degree in a business related field
Customer service experience in a business to business environment for a manufacturing/distribution or shipping company or 6 months customer-facing experience
Experience with SAP inventory review / evaluation / allocation, Excel Macros, Microsoft Access, PowerPoint
Experience with order management/ customer forecasting/working with demand data.
Experience working with customers in the Automotive Market
Experience processing expedited requests
Skills and Abilities:
Proficiency in Word and Excel.
Ability to analyze data and propose sound solutions for problem resolution
Good organizational skills to anticipate, plan, organize and self-monitor workload.
Effective written and verbal communication skills that demonstrate the ability to express ideas and exchange information clearly and concisely.
Excellent interpersonal skills to work effectively with internal and external customers.
You Know Molex...
You may not see our name on the shelves, but our electronic solutions are inside the products you use every day. We work together with the world's innovators to design and manufacture electronic solutions that solve complex technical challenges.
About usā€
At Molex, we not only employ some of the most talented people from all over the world, we work to help cultivate tomorrow's breakthroughs. From our corporate headquarters in Lisle, IL to manufacturing floors around the world, the Molex team is dedicated to helping further the limits of technology.
Learn Moreā€
Visit us: www.molex.com Twitter: www.twitter.com/molexconnectors
YouTube: www.youtube.com/molexconnectors Facebook: www.facebook.com/molexconnectors
Linkedin: www.linkedin.com/company/molex Our Blog: www.connector.com

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