System Analyst 3

Bachelor's Degree
About Boncura Health Solutions
Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. Boncura Health Solutions is a division of DuPage Medical Group, the largest independent, multi-specialty physician group in the state that provides physician-directed healthcare focused on quality, efficiency and access. Many Boncura employees support the DuPage Medical Group team, providing administrative services to hundreds of physician providers and partners, and helping them stay ahead in the ever-changing healthcare world. From claims processing and billing, to call center management and credentialing, Boncura is helping to change the landscape of healthcare for the better. Become a part of our care team. We have great benefits and great opportunities for growth.
SUMMARY:
Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex business problems. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. They are competent to work at the highest technical level of most phases of the systems lifecycle while considering the business implications of the application of technology to the current and future business environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All analysts will focus on continuous improvement within the IT department. The unachievable goal is perfection. No matter how well something is currently performing, improvements should always be solicited €“ both incremental improvements and radical re-assessments. Even when the options are infeasible, they should still be discussed and evaluated as this is how true solutions are found.
Identifying ways to foster a teaming environment. Looking for opportunities to increase the knowledge sharing amongst the rest of the IT department and also with our partners and customers. They are conscious of how their actions impact others on the IT Team, and also the impact on our partners and customers.
They help to ensure that every business customer that approaches IT has a positive experience. They also help to provide coaching to other members of IT (both more senior and more junior) when they see opportunities for further customer service.
They are a "boncura Champion" for at least one functionality area or application. A "Champion" in a given application must fully understand the application and be able to solve unique problems within that application that they have not experienced previously. They should only need to work with the vendor's first-level support on the rarest of occasions; instead, they should be coherently talking with the higher levels of vendor support. They should also be looking new applications/functionality areas to build expertise and become a "Champion". When working in their areas of expertise, rarely do they encounter a question that could be answered by another department member. Instead, they must turn to vendor documentation, developers at the vendor, or other advanced research.
Working with end-users to address and resolve technology issues which arise with daily operational use of supported hardware and software solutions
Interact directly with other team members, physicians, and end-users, in order to understand business problems and help to identify solutions.
Working with end-users to help them understand the defined workflows and system functionality.
Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs.
Identifying, analyzing, escalating and resolving critical initiative risks and issues.
Defining and communicating project standards and guidelines around the applications and workflows.
Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology.
Coordinate with other administrative and support teams within MPAS (i.e. compliance, patient accounts)
KNOWLEDGE SKILLS AND ABILITIES:
Strong analytical, organizational, problem solving, and project management skills
Strong communication skills and the ability to interact with all levels of the organization
Ability to maintain composure and clarity of thought under pressure
Proven success in contributing to a team-oriented environment
Excellent leadership and interpersonal skills
Desire to work in an information systems environment
Desire to identify and drive change initiatives within an organization
Interpersonal flexibility
EDUCATION and/or CERTIFICATION/LICENSURE:
Undergraduate degree in IT or related field
Master's degree preferred
EXPERIENCE:
Minimum of 5 years of work experience in an IT application development role
Software development experience with Microsoft tools (e.g. .Net Framework (2.0, 3.0, 3.5), C#, ASP.Net, TFS & SQL Server)
Experience with SQL Server, SSIS, IIS, SharePoint Server and/or BizTalk not required but beneficial
Healthcare experience preferred
PHYSICAL AND MENTAL DEMANDS:
Activities involve primarily sitting for prolonged periods of time with extensive work using computer keyboard and monitor.
Ability to process information and communicate data clearly and succinctly.
WORK ENVIRONMENT:
Periodic exposure to conditions common to a clinic environment including communicable disease, blood borne pathogens, ionizing radiation, bodily fluids and toxic substances, hazardous materials.
Majority of time in office setting with normal lighting.
DISCLAIMER: The above statements in this job description are intended to describe the nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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