Import Customer Service Representative

Company Name:
PSI Resources
Customer Service Representative - Import
Global Shipping Company
Naperville, IL
We are currently looking for an experienced and highly qualified Customer Service Import Coordinator in Naperville, IL - full-time position, long term temporary or temp to hire position.
Duties and responsibilities will include, but are not limited to:
Provides full customer service on all inbound questions including arrival information, charges due, delivery of location cargo & information on Bill of Lading and Manifest to consignee.
Facilitate the release of cargo including clearance in terminal systems.
Arranges Mini Land Bridge transportation and bookings on carriage
Contact customers if goods are place on hold by Customs or Agriculture
Keeps proper archive and maintains files of data as required by IS09002 where applicable
Investigates and provides problem resolution
To qualify for this position, you must meet the following requirements:
Shipping / complex transportation experience
Outstanding Customer Service experience with the ability to convey information clearly over the phone, expresses patience, empathy and understanding with voice alone
Understands most shipping terms
Ability to learn the full spectrum of the company's shipping capabilities; provides customers information regarding routes, equipment, rates and services are available
Ability to utilize Maps, atlases and other geographic reference materials
Strong MS Word skills, good data entry skills
Drug and background check required.

For immediate consideration, please email your resume in word format to

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