Stefanini Group
Job #56745Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?3
years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.
Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
Provide professional end-user support via telephone, email or web submitsProvide maintenance and restoration actions to resolve end-user problemsResponds to end-user problems based on standard procedures and knowledge baseTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properly both proactively and retroactivelyExceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encounteredVPN troubleshooting Skills, Licenses, Knowledge, Education and Training Requirements:
High school diploma or equivalent requiredGeneral troubleshooting within IT Enterprise and best practicesServiceNowActive Directory knowledgeMicrosoft Office / Browser troubleshooting, specifically ChromeHP PXE imaging via SCCM and Software Center supportMobilityAdobeCisco WebEx and Teams1
years relevant experienceSolid foundation of Personal Computer experienceAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific trainingMust have ownership of one's own reliable vehicleMust provide proof of vaccination and adhere to CDC COVID-19 guidelinesSelf starter with ability to adapt to do whatever it takes to resolve issues independentlyReliable and available to assist the team out with genuine desire be a strong assetAttention to detail and pick things up quickly post trainingKeep all required documentation updated Anticipate roadblocks to effectively plan ahead preventing delays Refcode:
56745_589About the Company:
Stefanini GroupStefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.
Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt.
The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Company Size:
10,000 employees or moreIndustry:
Computer/IT ServicesFounded:
1987Website:
http:
//www.
stefanini.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?3
years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.
Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
Provide professional end-user support via telephone, email or web submitsProvide maintenance and restoration actions to resolve end-user problemsResponds to end-user problems based on standard procedures and knowledge baseTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properly both proactively and retroactivelyExceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encounteredVPN troubleshooting Skills, Licenses, Knowledge, Education and Training Requirements:
High school diploma or equivalent requiredGeneral troubleshooting within IT Enterprise and best practicesServiceNowActive Directory knowledgeMicrosoft Office / Browser troubleshooting, specifically ChromeHP PXE imaging via SCCM and Software Center supportMobilityAdobeCisco WebEx and Teams1
years relevant experienceSolid foundation of Personal Computer experienceAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific trainingMust have ownership of one's own reliable vehicleMust provide proof of vaccination and adhere to CDC COVID-19 guidelinesSelf starter with ability to adapt to do whatever it takes to resolve issues independentlyReliable and available to assist the team out with genuine desire be a strong assetAttention to detail and pick things up quickly post trainingKeep all required documentation updated Anticipate roadblocks to effectively plan ahead preventing delays Refcode:
56745_589About the Company:
Stefanini GroupStefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.
Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt.
The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Company Size:
10,000 employees or moreIndustry:
Computer/IT ServicesFounded:
1987Website:
http:
//www.
stefanini.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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